Date of Posting: April 11, 2008
Posting Expires: Until Filled
Job Title: GNG Shift Supervisor
No Transfers Accepted after 4:00 PM
Reports To: Grand Northern Grill Manager
Department: Food & Beverage
Rate of Pay: E6
Shift: Rotating
**************************************************************************************** Band Member preference in hiring
Resume and Applications Required
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SUMMARY: Responsible for ensuring operations of the Venue and Associate performances are in accordance with Corporate Commissions' policies, procedures and Gaming regulations, on an assigned shift.
MEETING PERFORMANCE EXPECTATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. ESSENTIAL DUTIES OF THE POSITION:
- Enforce performance standards, policies and procedures as they relate to Venue operations, monitors Food Server service on the dining floor. Ensures smooth and efficient operations on a continual basis.
- Ensure the highest possible standards of guest service and Associate relations are maintained and carried out in a fair and equitable manner.
- Ensure compliance with all health and safety standards/regulations as well as all applicable beverage, federal, state and local laws/ordinances.
- Assist Venue Manager with scheduling of Associates and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
- Monitor the job performance of all Venue Service Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
- Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement.
- Responsible for promoting positive Guest Relations through prompt, courteous and efficient service.
- Review, recommend and suggest to hire, suspend, transfer, promote, evaluate, discipline and terminate all service Associates in a fair and equitable manner.
- Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the guest to their satisfaction.
- Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as Corporate Commissions' internal controls, policies and procedures.
- Responsible for maintaining a consistent and regular attendance record.
- Promotes self-development by participating on Education and Performance program.
- Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
The company requires every associate to:
- Maintain a consistent and regular attendance record.
- Encourage mutual respect among associates by setting positive examples.
- Maintain a professional reputation in the company and community.
QUALIFICATION REQUIREMENTS:
EDUCATION and/or EXPERIENCE:
- High School diploma or general education degree (GED) and two years progressive restaurant experience and one year of Supervisory/Managerial experience required.
SPECIAL QUALIFICATIONS:
- Must be able to secure appropriate licensing from the gaming commission
- Must be computer literate with specific proficiency in Microsoft applications
- Serv-Safe Certification preferred.
- Alcohol Awareness Certification preferred.
LANGUAGE SKILLS:
- Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of associates and/or executives.
MATHEMATICAL SKILLS:
- Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
REASONING ABILITY:
- Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
PHYSICAL DEMANDS:
While performing the duties of this job, the associate is regularly required to:
- Talk and hear;
- See and adjust focus to include close, distance, depth, and peripheral vision;
- Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
- Handle objects, tools and controls; reach with arms and hands.
- Lift and/or move objects weighing up to thirty (30) pounds.
- Able to walk or run as needed.
WORK ENVIRONMENT:
While performing the duties of this job, the associate is regularly exposed to:
- A low-to-moderate noise level
- A moderate to loud noise level (public area)
- Second hand cigarette, cigar smoke
- Chemical solutions such as cleaning and polishing compound.
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